Telecom

Telecom

Residential, Commercial, Internet, Media and Wireless

Is it easy and rewarding for your techs to capture opportunities?

Technicians are the trusted, customer-facing personnel. Not only can they promote other services and upgrades that your company offers, they are also constantly passing warm opportunities.

Now your techs can capture opportunities, talk to the team and track it all in one easy-to-use mobile app.

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FROM THE FIELD TO SALES

Timely data is sent by your techs instantly to the dashboard.

Track and evaluate opportunities all in one place, while allowing everyone to contribute to growth.

Get full oversight and build effective communication between teams

THE GOPHER DIFFERENCE

1. Easy data capture. Techs can send valuable data to the relevant team in seconds (address automatically geo-coded and the ability to take a photo or voice note). No more pen and paper, call-ins, and complex in-house systems that only deter people from wanting to send a lead.

 

2. The ability to track their leads in one place, and share the victory of new business all while communicating in realtime with sales

 

3. Tell them what’s in it for them. Employees are not only shown what to look for and given the proper tools, they can also be engaged in a contest or rewarded with cash (optional)

 

4. Custom messaging and training targeted to your team. They know exactly what to look for and are engaged so everyone is on the same page. Promotions, upsell, new business/residence going up, service request, issues, etc

Industry-leading conversion rates, full oversight of your process, and a more efficient team.

What can your Techs capture

  • Customer interest in hearing more about and/or purchasing a service that they do not currently have (either Internet, TV, Home Phone, Mobility)
  • Include the service for which the customer was interested in in the lead details
  • Contains Key Information…
  • Mobility leads are accepted in Gopher
  • Service requests
  • General issues
  • Offer our current promotions
  • Always keep your eyes open for new business going up!

Tap Into Every Employee

Everybody at your company will become a part of the growth initiative. The company as a whole (sales, operations, accounting, etc) will contribute when they come across leads.

Customer Retention

A large Telco can truly take care of all their customers as well as “take care of friends and family” by allowing any employee to report customer issues and “own” the relationship.

Grow your Network

Start building a trusted network of lead referrers who are already in contact with potential clients (for example, commercial building managers, professionals and advisors, etc).

TELUS HITS 41% CONVERSION USING GOPHER

TELUS HITS 41% CONVERSION USING GOPHER

Telus Communications provides services across Canada. They wanted to increase the number of leads in their sales pipeline by incentivizing their technicians. To do so they rolled out a Gopher Leads campaign to their Western district.

CITY WEST TELCO HITS 51% CONVERSION USING GOPHER

CITY WEST TELCO HITS 51% CONVERSION USING GOPHER

CityWest provides Internet, TV, and phone services. They used Gopher Leads to blow past revenue targets and get every employee to contribute to the growth of the business.

TESTIMONIALS

FEATURES

MOBILE

Gopher Leads lets you capture and close deals from anywhere with our easy & engaging app

EASY DATA CAPTURE

Our app automatically fills address information and allows you to record details (voice & text) in seconds.

MANAGEMENT DASHBOARD

Get complete oversight. Manage, track and evaluate all your data effectively in one place.

REPORTS & ANALYTICS

Easily track conversion, deal sizes ($), team communication, bottlenecks, ROI and much more...

BETTER ENGAGEMENT & COMMUNICATION

Allow your team to communicate and work together in harmony. Instant notifications, reminders, and updates keep everyone on the ball.

REWARDS & PAYOUT SYSTEM

We help you recognize and reward your top performers for delivering the results you want.

CUSTOM PROGRAM & SUPPORT

We work with you to build a program that works while supporting you and your business along the way.

SMART DATA ROUTING

Get the right data from the field to the right people in the office (Sales, HR, etc) instantly through the platform

EMAIL & CRM INTEGRATION

We can integrate with all your systems, including CRM and email like SalesForce and Gmail.

More effective. More efficient. Change the way your organization grows today!